Technology Services
Quintes Global believes in Value Delivery and a Simplified Tomorrow for its clients. The change is through technology and not technology itself. We help our clients make a visible impact to the business; to their customers, and to the communities they serve.
To holistically address the challenges and problem areas for our clients, we look at things End-to-End and offer ‘Best-in-Context’ Tech-Integrated Solutions.
Our solutions are not for only ‘Implementation’, they are envisioned for delivery as ‘Transformational’ and Technology is a Major Component for New World Collaboration.
Tech Transformation Templates & Tools
The Templates & Tools used for Tech-integrated solutions for transformation are designed to meet the contextual environment of the customer’s challenge areas.
The templates & tools have been developed with –
- Experience and Expertise across all major ERPs; and
- Holistic Utilization and Unlocking of Features of Core ERP.
Process Migration
- Business Process Perspective Questionnaire (BPPQTM)
- Process Assessment Matrix (PAMTM)
- People Consol Potential (PCPTM)
- Work Distribution Tool (WDTTM)
Process Operations
- Document Management System
- Workflow for Approval & Exception Handling
- Vendor/ Employee Self Service Portal
- Process / People Performance Dashboards for Processing Visibility
Process Optimization
- Activity & Productivity Monitoring
- Work-Load Balancing Tool
- Business Intelligence
- Robotics Process Automation
Process Metamorphosis
- Cognitive ability of CAPA
- AI/ ML based solutions & Cognitive Analytics
- Digital Characterization
- Digital Nervous System
IT – Capability & Services
Business transformations become complicated because businesses have to manage multiple providers, legacy ERP products, IT-enabled services, etc. Adding to this complexity, are security, controls, monitoring, governance, people, and tools on a single platform. Quintes Global offers IT & ERP services for global businesses to address these complexities.
Service / Help Desk
- ‘One Stop Shop’ all types of User queries – Setup & Managing
- Implementation/ Maintenance/ Upgradation of COTS/ Bolt-On ITSM Tools
- Monitoring/ Reporting through Dashboards - Identifying Root Cause
Remote Infrastructure Management
- Desktop & User Support, Server Management , Network & security Managemen
- Anti-Virus, Patch application and management
- Storage, OS and Database management
Network & Data Centre Ops
- Network Monitoring , proactive alerts on usage, coordination with ISP
- AD configuration and support, Backup management
ERP Maintenance
- Service and Change requests resolution
- Statutory changes, dynamic business requirements
- Maintenance, Integration, Automation, New process
- Master Data Mgmt. & User Access Management
IT Procurement & Asset Mgmt.
- Asset Policy, Periodic Physical Asset verification, Asset Tagging, managing AMC / Warranty with OEM
- Vendor Negotiation, System hardening , Infosec & data privacy policy implementation
Application Dev & Maintenance
- Development /maintenance for .Net/ Java
- System / Business Requirement Documents
- Converting Business Needs into IT Solutions
- Integration with core business applications
IT analytics
- Business KPIs / MIS by deploying integrated solutions (multiple data sources)
- Software Asset Management , Asset Sweating
- Converting Business Needs into IT Solutions
- Integration with core business applications
ERP Services
Operating System, Database, Network Infrastructure, Associated ERP Modules & Components
Strong Team of Experts Supporting 24*7 across all Time Zones
Supporting End Users across all ERPs & Modules
Serving more than 50 Company codes across the Globe
More than 600 Service Requests from each client catered every month on an average
Almost 120 man-days of Change requests managed every month on an average from one Client
SAP ITSM Offerings
