First of all, we would like to better understand about your business, your strategic objectives and your business process related goals. Then we will seek specific information to make a quick ‘discovery’ report covering consolidating functions, headcount, location, costs and technology, to be able to confirm how and whether our unique Dedicated Captive (D-Cap^TM) solution is suitable for what you want to achieve. Unlike Infra providers or Coworking space providers with staff, our solution is comprehensive to cover full accountability for operations, people and services, transformation and delivery of saves. If you are unsure of where to start, we help you to identify the functions for consolidation and draw up the best suited plan for execution. Of course, if it doesn’t work for your business, we will recommend an alternative workable solution.

If our Dedicated Captive solution is right and suitable for you, we’ll help you to create a ‘transition roadmap’ for transitioning processes, headcount, technology tools and timelines to set up the Dedicated Unit for Go Live and operations. We will identify number of positions moving in for consolidation, service requirements, costs, transformation opportunities and potential saves over 5 years. The business plan will include investments, overall costs of operations including fees and margins payable to us. That way, you know exactly what to expect in terms of operations and what it takes to achieve the business plan while we operate and manage the dedicated unit.

If you have an existing Captive operations set up, given our expertise in Captive operations, we will seek current state information in terms of processes, services, people, costs and charge-out model to help assess the potential for people restructuring, automation and saves over a period of 5+ years.

The above approach will be suitably customized for onshore/offshore operations set up, geographical distribution of processes, multiplicity of systems, skill requirements, phasing of consolidation, change readiness etc., to create a contextual solution meant for you.

Finally, we will come back to you with a transparent, itemized cost sheet based proposal, that covers full accountability for operations irrespective of your scale, providing services, approach to transform processes and delivering cost saves to you over 5+ years. This will allow you to make decisions based on your strategic objectives, the potential savings, and transitioning timeline for D-Cap^TM unit.

Our cost sheet will include itemized costs for people and talent, infra, tech tools, etc., separate from our service fee. This is important, because it ensures that you know exactly what you’re paying for, like your own captive operations. Unlike us, most outsourcing providers offer ‘all-inclusive’ pricing, which bundles all costs and the provider’s fee. The challenge with this approach is that you don’t know what they are actually paying to people and other expenses, and in order to increase their margin, there is an inclination to cut people costs or retain price levels even when saves are made. This means quality talent or tools may not be deployed as you need, to provide transformation centric services or you do not get the full benefits.