Strategic Blueprinting, Execution Road Map, Central Set up and Process Migration & augmentation for a Banking Major
Strategic Blueprinting, Execution Road Map, Central Set up and Process Migration & augmentation for a Banking Major
- Client – A Major Indian Bank providing Retail and Corporate Banking services
- Scope involved transforming and augmenting process across Operations, IT Infra & Applications, Marketing & Customer Service
Approach
- Through evaluation of HC, location and costs
- Detailed As-Is and To – Be Process Mapping
- Charge Out methodology from SSC to Business
- Set up of a separate Legal Entity, Infra, End to End Tech Infra and Data Centre
Value Realised
- New Customer Acquisition up by 30%
- Process Stabilised within 90 days of Go-Live
- 550+ HC across 2 Centres were setup within 6 months