D-Cap Implemented for a Media & Entertainment Major – Operating & Transforming the Exclusive Centre under Separate Legal Entity
Implemented for a Media & Entertainment Major – Operating & Transforming the Exclusive Centre under Separate Legal Entity
- D-Cap Implemented for a Media & Entertainment major – Operating & Transforming the Exclusive Centre under Separate Legal Entity
- Client is one of the largest Media players in the Country (India)
- ~160 FTEs Taken Over from inhouse captive and brought under the D-Cap Model; act as an Extension Sponsorship at the Top level. 5 years Contract; Renewal of 5 years; 3 years lock-in
- Servicing contracts with all 4 Listed Companies; Multifunction Services – P2P, O2C, R2R, Business Process, SAP Mobilization Support and Remittance aligned with Payroll Opportunities for similar services like HR etc
Approach
- Two exclusive delivery centers been set up– Noida and Mumbai – supported by few upcountry locations
- Existing Staff of Captive given new appointments with 100% acceptance and positive Employee Experience
- Robust multi-level Governance structure in place from Day 1
- Zero Disruption of business throughout Transition and beyond
- Performance Baselining, Clear Service Levels and KPI’s in place
Value Realised
- Talent Management – Retention & Acquisition
- Saves from Year 1 and Committed – Overall 8 to 10% Saves YoY
- Implementation of Newgen as the DMS & Workflow Solution
- Deployment of Digital Nervous System as the New Age AI / ML Tool for Cognitive Analytics – DSO and POT (Paid on Time)
- Value Stream Mapping and Process Control Review conducted to identify process gaps and enhance controls
- Value Delivery Focus & Gain Sharing Approach for Business Impact