Dedicated Captive (D‑Cap™)
& Capability Center
Your dedicated capability. Our operating backbone.
- A dedicated delivery unit, aligned to your enterprise
- Scalable talent, operations and technology
- Access to the SSF GCC/GBS practitioner community
The operating backbone
A captive you own the outcomes of, without building one from scratch.
The Dedicated Captive (D‑Cap™), also run as a Dedicated Capability Center, is an exclusive delivery unit set up, transitioned and operated for a single enterprise. It behaves like your own Global Capability Center: same control, same culture, same line of sight, while Quintes carries the setup, talent, technology and transformation on fast track.
It's purpose‑built for low‑scale, high‑capability mandates: the band where a full in‑house GCC is heavy to justify and classic outsourcing doesn't give you the attention or the control you need.
Everything a capability center needs, held together.
One solution across the five dimensions that make an operation run, so efficiency, automation and continuous transformation compound instead of competing.
People & Organization
d-leadsership, teams and an outcome‑driven culture that acts as a true extension of yours.
Process
Baselined service levels and KPIs, redesigned for functional excellence.
Infrastructure
World‑class, standards‑aligned workspaces through top‑tier partners.
Technology
A differentiated tool ecosystem, delivered opex‑based as‑a‑service.
Services
F&A, HR, Procurement, IT and Analytics, run end to end.
A fast‑track path, with accountability at every stage.
We take the setup, transition and steady‑state off your plate, and commit to the savings as you grow.
Set up
Identify functions, size the unit and stand up your dedicated center.
Fast‑trackTransition
Move processes and people with a robust, multi‑tiered governance process.
Low disruptionStabilize
Baseline KPIs and SLAs; run to a clear, measured service standard.
Benefits from Month 7Optimize
Automation and transformation turn the cost center into a value center.
Saves in Year 1Scale
Add functions and headcount on your timeline, with full captive benefits.
50 → 500+Measured impact, not just activity.
Benefits begin to accrue
An exclusive center that reaches captive‑grade scale benefits early in the journey.
Committed cost savings
Effective operations and automation deliver saves in the first year, with year‑over‑year reduction committed.
Control & accountability
Full ownership of operations, people and delivery: EBITDA and cash‑flow impact beyond productivity.
Best fit for three kinds of mandate.
Scale without the overhead
Enterprises that want captive control at a scale where a full in‑house GCC is hard to justify.
A first GCC, de‑risked
Organizations entering India or standing up their first capability center, fast and compliantly.
Niche, high‑capability work
Focused mandates that need deep skills and transformation, not generic back‑office scale.
Let's design your dedicated capability.
Tell us the functions and scale you're considering, and we'll walk you through the model, the business case and the path to savings.