Quintes Global EBS: Our Dedicated-CaptiveTM Centre
Quintes Global EBS, the wholly owned subsidiary of Quintes Global, has been established as an ‘exclusive’ D-CapTM Centre under the differentiated and innovative Dedicated-CaptiveTM Model of Quintes Global.
Quintes Global EBS PRIVATE LIMITED has been formed by Quintes Global for the carve-out of an existing Captive Centre (set up and running for 6+ years) of a Large Media Conglomerate with 4 Listed Companies. Quintes Global is providing multi-function business services from Quintes Global EBS, as a separate legal entity, to the 4 Listed Companies (and its sub-entities) from 2 delivery centres – Noida and Mumbai and a few upcountry locations. The Client Group made this choice against other classical options of captive and outsourcing, as they are keen to get the best of both worlds under D-CapTM
100% of the existing team of ~160 Headcounts along with the leadership team, have become part of Quintes Global EBS with a positive experience to benefit from this movement to expand their roles, contributions and capabilities. In fact, Monthly Townhalls were initiated and Review and Revamping of SOPs were completed immediately along with recalibrating Tech set-up/ access requirements to enable smooth transition of people, process and technology enabling successful transition with zero-disruption. The Quintes Global & Quintes Global EBS Leadership Team have evolved, communicated and have operationalized a robust ‘multi-tiered governance process’ – internal to EBS and with stakeholders in client organizations.
The multi-function services include F&A, HR, Procurement, IT Infra Ops, and SAP & Enterprise Services covering Purchase to Pay (P2P), Order to Cash (O2C), Record to Report (R2R), People related processes, SAP & Workflow Management, IT Infra Ops etc., Quintes Global has followed a robust process of ‘performance baselining’ to put in place clear service levels and KPIs.
Received appreciations from Clients for effective transition and completion of Year End Accounts with extended support, despite the challenges of pandemic.
Quintes Global EBS has become the ‘extension of Client’s Operations & Organization’ for all requirements Business Services.
Immediate Benefits to the Clients from the Dedicated Captive Centre:
Flexibility in Operations
Quintes Global EBS is now an extension of Customer Operations & Organization, with an exclusive delivery centre.
Quintes Global’s receptiveness to making customer requested changes amidst evolving business environment, ensuring right mix of skills availability, managing volume fluctuations and defining new rules of flexible arrangements are at play
Cost-saving to the client
Post Quintes Global transition, cost optimization saves YoY have been committed.
Achieved through increase in productivity and optimization of resources, Automation, implementation of state-of-the-art tools
Effective handling of fluctuating volumes
Post Quintes Global transition, cost optimization saves YoY have been committed.
Achieved through increase in productivity and optimization of resources, Automation, implementation of state-of-the-art tools
Operational Excellence
All key elements of operational excellence are being audited by Quintes Global EBS under the leadership of Quintes Global & Quintes Global EBS.
The OE covers aspects of – customer, people, quality, lean, material & information flow and EH&S.
Process & Service Improvement
Use of Robotic Process Automations [RPAs] brought in speed, efficiencies, improved quality along with standardization of processes.
New CSLs and PSLs are being developed for customers to track performance and get key business indicators
Global Practices
Global best practices have been applied using internal and external capabilities, and the knowledge gained through Shared Services Forum in order to gain better productivity and higher effectiveness.