Transformation is at the core of your strategy and is embedded in our Dedicated Captive solution. Based on our vast experience of over 25 years in this field, we can firmly say that managing and leveraging D-Cap^TM Operations is a pre-requisite to drive transformation within the unit as well as help grow your business. The focus starts right from visualizing or creating a 5 year vision for the D-Cap^TM operations, aligning its goals to your business goals and sustaining the focus on TCOps at the DTU.

The solid foundation of TCOps at the D-Cap^TM Unit helps us to fast track process improvements year over year – for processes within the D-Cap^TM Unit as well as for connecting the D-Cap^TM operations to the business front end, by leveraging our Super Captive capabilities at an optimal cost through ‘as a service’ solution i.e. TCaaS – Transformation Capabilities as a Service.

TCaaS is a comprehensive transformation expertise to provide customised solutions to the D-Cap^TM Unit and to your business directly, enhancing customer experience and ensuring end to end impact from your business perspective, under 4 buckets of capabilities:

1. Create Transformation Roadmap to identify transformation projects (benchmarking, voice of customer, business perspectives etc.,)
2. ensure implementation of end to end transformation projects through Lean, six sigma, quality assurance, etc.,
3. beyond DMS/ Work Flow, bring in Tools and Automation like RPA/ AI/ ML/ digital platforms etc., from our partner ecosystem, and
4. ensure governance & control through robust program management, Dashboard, control checklists, risk control matrix etc.,

The above transformational initiatives demand investments both for expertise and automation. We ensure intense and structured training and development is provided to our people at the D-Cap^TM Unit on skills and attitudes covering on-the-job, projects, self-learning/ coaching, and class room training on leadership and technical competencies. From an investment point of view, through our TCaaS solution, we help you conserve your cash for your core business, and enable you to avail an opex based pricing model as per use, that too at a lower cost, since we leverage these super captive capabilities for multiple D-Cap^TM Units.

Some of the transformation initiatives drive end to end measurable, sustainable changes to business, leading to direct financial outcomes in terms of top line revenue enhancements and bottom line cost reductions coupled with lower cash deployment in working capital. For such initiatives, we agree a simple transparent gain share model with you, so that we are recognized for our contribution to your EBITDA impact, while the benefits accrue and sustain to you year over year.

Overall, we bring our industry expertise and rich experience to fast track transformation within the D-Cap^TM Unit and end to end linkages, enabling you to receive full benefits year over year.