Quintes Global Success Stories | GCC Growth & Capability Centre Wins

Success Stories

D-Cap Implemented for a Media & Entertainment major – Operating & Transforming the Exclusive Centre under Separate Legal Entity
Client is one of the largest Media players in the Country (India)
~160 FTEs Taken Over from inhouse captive and brought under the D-Cap Model; act as an Extension
Sponsorship at the Top level. 5 years Contract; Renewal of 5 years; 3 years lock-in
Servicing contracts with all 4 Listed Companies; Multifunction Services – P2P, O2C, R2R, Business Process, SAP
Mobilization Support and Remittance aligned with Payroll
Opportunities for similar services like HR etc.

Two exclusive delivery centers been set up– Noida and Mumbai – supported by few upcountry locations
Existing Staff of Captive given new appointments with 100% acceptance and positive Employee Experience
Robust multi-level Governance structure in place from Day 1
Zero Disruption of business throughout Transition and beyond
Performance Baselining, Clear Service Levels and KPI’s in place

Talent Management – Retention & Acquisition
Saves from Year 1 and Committed – Overall 8 to 10% Saves YoY
Implementation of Newgen as the DMS & Workflow Solution
Deployment of Digital Nervous System as the New Age AI / ML Tool for Cognitive Analytics – DSO and POT (Paid on Time)
Value Stream Mapping and Process Control Review conducted to identify process gaps and enhance controls
Value Delivery Focus & Gain Sharing Approach for Business Impact

Client – A global market leader in Food & Support Services, HQ in UK with operations in 50 countries
Scope was to assist client in their global transformation initiative thro offshoring /technology adoption to reduce costs/ improve efficiencies across/ geographies/ each country for F&A/ Procurement/ HR/ IT Functions. Countries starting with Australia, UAE, Japan, NZ, UK, Europe

Used a structured methodology to execute – Plan, Prepare, Design and Implement
With Group CTO/ Country CEO/CFO, Prioritized Key Countries to Focus , starting with Australia, UAE, New Zealand, Japan & UK Shared Services , Europe
Assessed process maturity, Review Performance Metrics and Industry Benchmarks
Created Business Case for F&A, HR, Procurement and IT Processes
Enabled identification of Outsourcing Partner with Global Majors
Implemented Transition and Knowledge Transfer for offshoring
Program governance and Management support

Implemented Go Live in record time of 4 months from Perth to Pune for 20 FTE Transition
Opportunity Assessment and Business Case for Australia , UAE, NZ, Japan contributing to cost saves of 4.Mn USD and FTE 132
Spin off – Outsourcing Partner for Countries and SSC for UK for 131 Mn USD with cost save of 48 Mn USD and 287 FTE
FTE Offshoring steadily grown from 20fTE to ¬ 700 FTE with overall saves of 70 Mn USD
Implementing Budgeting Process Transformation for Australia with FP&A.
Sourcing Office and Finance Management PMO established for Australia, UK, NZ.

Client – A multinational networking and telecommunications organization and one of the leading providers of Information and Communication Technology to service providers
Scope of engagement was to enable their existing SSC (60 FTE, catering to F& activities in Indian and Sri Lanka) to move up the value chain by stabilizing operations using industry experience and best practices

Managed services operations model adoption to bring in expertise and industry best practices was adopted
Engaged the team and stakeholders to resolve issues and improve bonding
Reviewed customer criticality and customer interfaces across processes
Improved processes including implementing Turn around time and SLAs
Implemented training programs to improve quality of service
Adopted a structured governance and control mechanism

SSC achieved Rank 1 among the 12 centres across the globe Higher customer ratings achieved
SSC processes conformed to global standards except for country specific legal or business requirements
Migrations for remaining India locations successfully completed and processes stabilized
Employee motivation increased and attrition reduced