Tech-Integrated Solutions
Quintes Global offers comprehensive services across the Business Services Lifecycle Spectrum to ensure that we achieve our goal of ‘Transformation Centricity’ as per the context of our Client Company.
Business Services Lifecycle Spectrum
Transformation & Tech Integrated Global Enterprise Services
Leveraging 25 years of Transformation-centric Global Enterprise Services Expertise, Quintes Global brings a Holistic Transformation Focus – Beyond Process to Business Outcomes & Value Delivery
Transformation
- Transformation Blueprint (Process + Technology) for Corporate Functions, with upstream/downstream connect
- Program / Transformation Management Office including Change Management
- Transition & Offshoring Management
- Blueprint Execution for Support Functions
- Shared Services Organization Redesign
- Process Maturity & Redesign
- Value Stream Mapping, Lean & Six Sigma
- Data Flow/Transformation/Mining
- Control Self Assessment
- Master Data Management
- MIS Review for Effectiveness
- OKR/KRA Pyramid for Effectiveness
- Process/ Relationship Value Chain
Capabilities
- Benchmarking Process/ Outsourcing Contracts & Cost Save Potential
- Value Potential to Value Delivery
- eSCM Assessment & Roadmap
- Process Documentation Review
- Data Analytics / Single source of Truth
- Voice of Customer Survey & Action Plan
- Stakeholder Satisfaction Index
- Spin Off /RFP Management for Partner Selection
- Process Due Diligence for M&A
- Leadership 360o Survey & Learning Path
- Training Manual Review/ Revision
- Supplier/ Partner Management Office
- Academy, Leadership Curriculum for GBS
- Global Workshops / Interventions
Technology
- Transformation in a Box: Tech + Expertise
- BPM Workflow Tool & Document Management System– Selection, Implementation & Enhancements
- SAP Services & ERP Optimization
- ExFlow - Decision Transformation AI Platform
- IT Systems Optimization
- Mail Room Planning & Scanning
- Technology for Enterprise Services: Review & Roadmap
- RPA as a Service
- Autonomous Finance AI/ML Platform
- Reconciliation Automation & Bolt on Tools
- Control/ Compliance Tools
- eLearning Modules for Technical/ Leadership Development
Transformation-Centric Focus Right From The Strategic Blueprinting Stage Is Key To Drive The Desired Strategic Outcomes
We Drive Transformation Centric Journey For Corporate Functions In 3 Connected Ways:
Operations, Transformation, Capabilities & Technology Integrated Services to Enhance Value Delivery to Business…
Simplifying Tomorrow with Operational Excellence & Capabilities
Operating & Transforming Support Functions to Convert Cost Centers to Value Centers
We have a rich Offshore & Onshore Transformation Expertise across the Globe
- Pioneered Offshoring as part of Global Executive Team, set up Captive F&A Ops Centre in Delhi for JAPA, Americas & EMEA servicing 30+ countries
- Set up & Managed Global Centers of Excellence & Centre of Expertise and ensured Charge-outs
- Achieved Process Efficiency & Effectiveness thro Global Process Ownership, Tech Optimization, Operational Excellence, Cost Save/Biz Impact
- Leading Global Accounting Operations and Sox Compliance for Balance Sheet USD 160Bn
- Implemented Charge-out for BOT Operations (6 Centers - 7000+ FTEs), driving cost save potential
- Exposure to GIC Best Practices through SSF
- Reviewed multi-geography Global Business Service Centres in Banking Operations, F&A, IT of a leading European Banking Major & enabled cost take-outs & restructuring for value delivery
- Delivered Committed Efficiencies/YoY Cost saves
- Shared Services Center (SSC) operations from ~50 to 400 FTES across functions with mix of existing people, new hires, redeployment
- 3000+ Headcount positions transitioned to SSCs, consolidated, and operations stabilized
- SSC Ops for Listed Companies with multiple entities in India and across the globe
- Detailed Process Documentation & metrics orientation, including Tent Cards for efficient processing, process training, SLA reporting
- Implemented Workflow Tools from scanning to processing to document management
- Dealt with processing operations on major ERP Systems – SAP, Oracle, People Soft etc.,
- Implemented for SSC, Leadership, Team - SSC orientation, 360o feedback, learning path, development inputs, Service & Performance Management for effective operations
- Offshored across continents – Australia, Japan, Americas, UK & Europe for processing including 8 foreign languages – from start to 1000+ FTEs
- Reviewed 700+ FTE onshore ops in UK / Europe to Optimize Costs & create/ implement BCP
- Set up / transitioned to exclusive entity centers for 400 FTEs for US Healthcare, Apparel, Plantations for F&A, IT Infra & Ops for 5+ yrs
- Transformed GBS Ops, Center/Process redesign, Automation, Data Security/ Privacy/ Analytics, Charge-out, etc., to improve processes, service, metrics and deliver cost saves/ value
- Spin off, transition & Program Manage 300+ FTE UK Centre onshore and later to offshore
- Aligned global shared service operations in India with Global HQ requirements to Rank #1
- Moved from ‘country-based to process-based’ organization with seamless service delivery
Templates And Tools To Be Leveraged
- Process/ Sub Process Template customized for client
- Skill Assessment Template for Process Based Organization to classify according to 4 Categories
- Work Distribution Template for Work Load Assessment
- Skill Based Capability Enhancement Design & Delivery
- SAP Diagnostics (FI/CO/MM/SD)
- Research Information on Industry Practices
- Opportunity Assessment & Business Case
- Reporting & Dashboard
- Project Mgmt.
- Duplicate Audit Tool
- Book-Keeping, Close & Recs Tool
- Human Capital Management
- Document Mgmt. System
- Workflow & Activity Monitoring
- Robotic Process Automation
- Digital Nervous System
- AI/ ML based O2C/ Inventory System
- Decision Transformation
Technology Levers
We bring in our Innovative Technology Levers to transform business processes across the process life cycle
Process Migration
- Business Process Perspective Questionnaire (BPPQTM)
- Process Assessment Matrix (PAMTM)
- People Consol Potential (PCPTM)
- Work Distribution Tool (WDTTM)
Process Operations
- Document Management System
- Workflow for Approval & Exception Handling
- Vendor/ Employee Self Service Portal
- Process / People Performance Dashboards for Processing Visibility
Process Optimization
- Activity & Productivity Monitoring
- Work-Load Balancing Tool
- Business Intelligence
- Robotics Process Automation
Process Metamorphosis
- Cognitive ability of CAPA
- AI/ ML based solutions & Cognitive Analytics
- Digital Characterization
- Digital Nervous System
Utilization and Unlocking of Features of Core ERP | Experience and Expertise across all major ERPs