Meet Quintes Global for 'Best in Context' Solutioning of your Support Functions or Captive Services Transformation

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Focus on your core business
While we transform your Support Functions
As a Dedicated Captive

Your core business demands focused attention to sustain growth.
We will manage your support functions as a Dedicated Captive, bring in tech tools
and transform these processes end to end to enhance your business performance.

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Gain Advantage from
Your Captive Operations.
The hassle-free way.

Reap full benefits from Captive Shared Service operations in India, without hassles about
set up and transition, operations, tech tools, team management, cost saves, and so on.
We will take care of all these, and even transform processes end to end…on fast track!

How it works

Low scale Captive Centre – onshore or offshore?
We have the unique 'best-in-context' solution to
operate, automate and transform!

Low Scale Captive centres are constrained to invest on automation or capabilities for effective operations.
Our Dedicated Captive solution uniquely combines low scale operations with affordable high capabilities
for onshore and offshore centres, to drive efficient operations, effective automation and continuous transformation.

Your Captive Operations - a cost centre?
We commit to deliver on cost saves and transform,
To Make it a value centre!

Captive operations remain cost centres, often with transfer pricing margins under tax regulations.
As a Dedicated Captive, we retain the captive character, create transformation roadmap to drive
cost saves & deliver business impact through initiatives – making the Unit a Value Centre!

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Beyond Captive to Capability Centre.
We combine strategic expertise, operational experience and
Tech capabilities to deliver enterprise-wide services

Few Captive centres go beyond centres of excellence to build and nurture capabilities to
support and enable core business. Our leaders and team come with strategic and operational expertise
in global and onshore centres and combine new age tech capabilities to deliver enterprise-wide services.

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About Quintes Global

At Quintes Global, we provide a New-Age Tech-integrated solution for transformation, through Dedicated Captive & Capabilities, much beyond classical models for business services.

Dedicated Captive (D-CapTM) is a Unique & Innovative operating model where you create an extension of your business – onshore or offshore.

The Dedicated Captive (D-CapTM) has SIX unique elements that makes
the solution 'best in context' to drive transformation and co-create value.

Fully Dedicated Exclusive Unit

Fully Dedicated Unit for Captive Shared Services Operations designed to meet Parent Company/Client’s goals and objectives

Solution Focused on 5 Pillars

Solution focused on 5 Pillars - People & Organization, Process, Infrastructure, Technology and Services – to achieve operational efficiency in this new normal world

Opex Based 'As a Service' model

BPM & Process specific Tech tools as an opex based 'As a Service' to minimize investments and ensure service effectiveness

Transformation Centricity

Transformation centricity at the core of the solution – be it, basic operations, functional excellence or value added services

Nurture Customer Relationships

Nurture relationships with customers and stakeholders across levels to anticipate and deliver customer experience

Extension of your Organization

Extension of your Organization and provide transformational leadership with end-to-end focus enabling business flexibility and growth

Realize benefits through Dedicated CaptiveTM

Exclusive Centres & Scale Benefits While You Focus on Your Core Business

Start with ~50 headcounts of Support Function processes in an exclusive unit and scale up to 100 or 500 headcounts, for multi-functions with full benefits and hassle-free Captive Operations

Committed Cost Reduction & Value Delivery While You Grow Your Profits

Immediate cost saves in Year 1 itself, with effective operations and automation, committed reduction Year over Year, EBITDA & Cash Flow Impact beyond productivity saves

E2E Impact & Investment Avoidance While You Gain Competitive Advantage

Fast Track your transformation connecting upstream-downstream with our lean, talent, tech tools and digital expertise, and you experience the impact as extension of your Business

How it works

Discovery

Tell us about your Support Functions +

  • Business Overview and Objectives
  • Support Functions Headcounts
  • Distribution of Locations
  • Technology Tools & Alignment
  • Leaders' Perspectives
  • Dedicated Captive & Business Plan
  • If existing Captive, Finalize Partnership
  • Transition Road Map

Operations

We set up & operate Dedicated Unit +

  • Best in Class to ‘Best-in-Context’
  • Design – People, Process, Technology
  • Set up – Legal Entity and Space & Infra
  • Current Metrics & Service Levels plan
  • Team Mix, Hiring & Knowledge Transfer
  • Tech Tools Implementation
  • Go Live & Operations Stabilization
  • Operations as ‘extension of business’

Transformation

We improve & innovate to deliver Value +

  • Transformation Capability as a Service
  • Technology Optimisation
  • Development of People & Leadership
  • Improve Processes within D-CapTM Unit
  • Tech Tools RPA/ AI/ ML as Opex
  • Captive to Front End Innovative solutions
  • Robust Governance & Control
  • Deliver Saves & Value year over year

Achievements

NASSCOM SME Award for ‘Growth Leadership in Business Process Management’

ISO/SEC 27001: 2022 certification for Quintes Global and all its Subsidiaries/ Dedicated Captive Centres/ Units - to ensure ' Smart, Safe and Cost-effective Enterprise Solutions & Services for our Clients.

Quintes Global is SOC 2 TYPE 2 Compliant

Great Place To Work® Certified

Asiaone’s India’s Fastest Growing Brand 2021-22

17+

Captive Centers Set-Up 20 to 40% Saves

5000+

Positions Transitioned to Captive Operations

140+

Transformational
Assignments

300+

Years of Experience Servicing India and Overseas Clients

40+

Countries Serviced across the globe

400+

Million US Dollars Saved from Ops & Transformation

Queries/Clarifications?

Whether you want to set up or spin off your Captive Operations, onshore or offshore, you may have queries.
We will be happy to answer your queries about which functions and head counts, pricing model, business case, investments,
how it works, people deployment, etc., to anything you need to know about Captive Operations in India.

Give us a call now on +91 9811018521 or email us below to speak to one of our specialists.
They will answer your queries and walk you through the overall approach as it would apply to your unique business.

(Support Function:- F&A, HR, Procurement, IT, Analytics, Customer Lifecycle Management)

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