About Us

Company Overview

QG is a venture of few pioneering leaders who have led the Business Process Management value story of India since mid 1990s, starting with American Express. The Company was established to provide transformation centric business process solutions under the Dedicated Captive (D-Cap^TM) model, with the objective of 'co-creating value'.

QG draws upon the rich business services experience of the Founders in respect of setting up, managing and handing over Captive Shared Services across a spectrum of support functions and industry verticals and wide variety of business process transformation and automation assignments serving some of the marquee global and Indian companies. We are also pioneers in a way to spread the power and value of Captive Shared Services within India across manufacturing and services sectors, by creating the contextual business case through talent and skill arbitrage. In that way, we are a unique organization that can combine the expertise for India Domestic as well as Offshore Centre operations.

D-Cap^TM Model, hence, is evolved out of the immense captive experience gained from similar such operations & expertise/ capabilities over the last 25 years. We have the vision to achieve significant growth of the organization, thereby providing relevant growth potential to the Client, Team, Partners and all other stakeholders.

Our Experience across Global & Regional Marquee Companies

Our Pedigree

The Founders bring the practitioner’s experience and perspectives in the niche area of Business Process Management and Transformation (BPMT) for India and overseas corporations across the globe.

The Founders' experience extends to FOUR major dimensions to enable a holistic approach to achieve 4 E’s in BPMT – Efficiency, Empowerment, Effectiveness and Experience – as summarised below:

Advisory, Execution & Transformation

As part of the client organization, provide end to end business services including redesign & consolidation and business process transformation solutions. Across three broad areas:

Strategy & Execution for all Enterprise Support Functions, End to End Setting up and Handing over Shared Services in India and Overseas and Business Excellence initiatives - all with a solid business case and providing full support to realize value.
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Leadership & Capability Development

Based on the strong belief that 'business and people are two sides of the same coin' for a people centric business like Shared Services & BPO, provide services & solutions for Talent Development, Individual & Organizational Capability Building.

Offering Customized Training Interventions, Global Workshops, Training Curriculum, Framework for People Practices & Engagement, e-learning, Executive Coaching & Leadership Mentoring.
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Industry Platform Shared Services Forum

Shared Service Forum (SSF) is an interactive platform for Global Business Services industry leaders and experts, from diverse businesses ideate & synthesize knowledge sharing and best practices - A Forum for Practitioners, by Practitioners. Brings together Thought Leadership on Industry Models/Frameworks/Research, Events, Journals, Publications, Benchmarks, Felicitation of Leaders & Excellence Awards for offshore centres and India Shared Service centres.
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Dedicated Captive Operations / Capabilities

Leveraging the Captive Shared Services set up, operations and transformation experience, particularly from 50 to 500 FTEs, the unique innovative operating model – D-Cap^TM is the just right solution to gain advantage from Captive operations.

Two Components - Transformation Centric Operations (TCOps) to mid to large companies across the globe, and 'co-creating value' through Transformational Capability as a Service (TCaaS)